SHOP POLICIES

Although we do our best to list all answers to questions here, if there isnt an answer you and looking for please don't hesitate to contact us.

1:ORDERS

Most items are made to order and this will vary on the time it takes to make the item but items are targeted to be despatched out to you within 3-5 working days. These times may vary at busier periods like Xmas for example but this will be made clear on the site.

2:SHIPPING

Shipping will be sent via Royal Mail Signed for method and as all items are relativly light there is a flat rate postage cost to the UK of £4 for second class postage unless the option for first class is selected at check out.

4:RETURNS

Our returns policy is pretty straight forward. We accept returns on damaged goods or items arriving that are not as described.

Because of the nature of the following items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Perishable products (like food or flowers)

  • Digital downloads

  • Intimate items (for health/hygiene reasons)

 

My item arrived broken, what should I do?

Don't worry if this happens! All you need to do is contact us. We can then launch our claims with the courier and a replacement or refund will be on offer to you. Please note, if a refund is chosen, it will only be a refund on the item cost as shipping is non refundable. You will not be charged anything extra for your replacement.